FAQ

1. Care instructions

Thank you for choosing S☼lM8 – Your Perfect Beach Companion!
To keep your S☼lM8 in top condition and enjoy it for many summers, please follow these simple care tips:

🌳 Material Care: Beech Wood

S☼lM8 is made from natural beech wood, known for its strength and water resistance.

  • To protect the wood:
    • Wipe gently with a dry or slightly damp cloth after beach use.
    • Avoid leaving S☼lM8 soaked in water or exposed to heavy rain for long periods.

    • Allow it to fully dry before storing in a closed bag or container.

  • You can apply a light coat of wood-safe oil every few months to maintain its finish and durability.

☀️ Sunshade Care

  • Wipe the linen sunshade with a soft, damp cloth to remove sand or salt.
  • Avoid using harsh chemicals or abrasive cloths to preserve the fabric’s color and flexibility.

🎨 Acrylic Customization Care

If you have a customized S☼lM8 Bestie with acrylic name or artwork:

  • Please note that acrylic paint may naturally peel over time, especially with sun, sand, and water exposure.
  • To prolong the life of your customization:

    • Avoid rubbing the acrylic directly.
    • Store your S☼lM8 in a protective bag when not in use.
    • If light peeling begins, you can press gently to reattach or apply clear adhesive if desired.

💡 General Tips

  • Treat your S☼lM8 like a beach bestie – with care and love – and it will last you many seasons.

2. Shipping Policy

We offer delivery across Cairo and North Coast.
Your order will be shipped within 2-5 working days.
We will contact you with delivery details after confirming your order.


3. Return Policy

If you receive a damaged or incorrect item, please contact us within 24h of receiving your order.
We will arrange for a replacement.

 

4.📞How do I contact you?

If you have any questions or need assistance, we’re always here for you:
📧 Email: orders@solm8eg.com
📱 Instagram: @solm8.eg

Please note that our working days are Sunday to Thursday, 10:00 - 19:00 and you can expect a response within 2 hours. We look forward to helping you ☼


5.What are the Payment Methods?

  • Cash
  • Instapay